The Curlew PracticeHavant Health CentreHavant, PO9 2AGTel: 02392 475778
The Curlew Practice is located on the ground floor of the health centre and provides suitable access for the disabled.
To make a comment or complaint on the provisions of service, please write to the Practice Manager at the address overleaf. A reply where appropriate will be made within two weeks. A full description of patient’s rights and responsibilities is available on request. We use personal health Information in accordance with the Data Protection Act and take great care to protect patient confidentiality.
If you wish to complain about primary care medical services you can email to:
or telephone 0300 311 2233
or write to:
PO Box 16738
Redditch, B97 9PT
PALS (Patient Advice and Liaison Service)
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
In particular, PALS will:
If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve , follow this link.
We have a zero tolerance policy to physical and verbal abuse. Immediate action will be taken which generally includes removal from our list of patients.
The practice complies with the Data Protection Act and Access to Health Records legislation. Patient identifiable data will only be shared with others in the following circumstances:
Reception and administrative staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as clinicians and other medical staff.
Freedom of Information Act
The Freedom of Information Act became law on 30th November 2000. The curlew Practice conforms to the requirements of the Freedom of Information Act and have produced a publication scheme in accordance with the Act. A copy of the Act is available from the Freedom of Information Act website: www.foi.nhs.uk
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